FlowTal CashPulse · Legal

Refund Policy

Last updated: 15 October 2026

In short: if CashPulse isn't right for you, ask within 14 days of a payment and we refund it in full — monthly or yearly. You can cancel any time, and your CashPulse stays open until the end of the period you have paid for.

This policy is part of the CashPulse Terms of Service between FlowTal Inc., a Delaware corporation (USA) ("FlowTal", "we", "us"), and the company that uses FlowTal CashPulse ("you").

1. Free trial first

New companies can try CashPulse free before paying, with every feature and no card needed, so you can check it fits before any payment is taken.

2. 14-day money-back guarantee

Monthly and yearly plans: if you ask within 14 days of a payment, we refund that payment in full.
Add-ons (extra companies, users or bank accounts) follow the same 14-day rule. One-time services that we have already delivered — such as assisted onboarding or a completed migration — are refunded for the part not yet delivered.
Once a payment is refunded, the plan it paid for ends and CashPulse becomes read-only. Download your data first if you need it (Settings › Backup & restore).

3. Cancelling

You can cancel at any time in CashPulse (Settings › Billing) or by writing to billing@myflowtal.com.
After cancelling, no further payments are taken and your CashPulse stays open until the end of the month or year already paid for.
After the 14 days, time already paid for is not refunded, unless the law where you are says otherwise or section 4 applies.

4. Our mistakes are always refunded

If you were charged twice, charged the wrong amount, or charged after cancelling, we refund the mistaken amount in full, whenever you tell us.

5. How to ask for a refund

Write to billing@myflowtal.com from your account email, with your company's CashPulse number (CP-…) or the invoice number.
If your payment was processed by Paddle, you can also ask through paddle.net, Paddle's buyer support site; Paddle acts as the reseller for those orders.
We confirm within 2 working days. The money goes back to the card or account you paid with; your bank may take 5–10 working days to show it.

6. Founding customers

Founding customers have the same refund rights. A refund on the first paid month does not end founding status if the company carries on with a paid plan.

7. Your legal rights

Nothing in this policy limits rights you have under the law where you are. Where the law gives you more — for example a statutory right to cancel — those rights apply.

8. Questions

Billing and refunds: billing@myflowtal.com · Everything else: support@myflowtal.com
FlowTal Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA